Richard Claussen
4088 NW 175th Place
Portland, OR 97229

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Home Phone: 503-533-4710

Cellular Phone: 503-310-0967

http://richhubbins.theclaussens.com

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Software Developer

SUMMARY

 After several years of work experience and returning to school to pursue a Software Engineering degree, I am now re-entering the workforce to be a valuable and capable member of your team.

 

EDUCATION

 12/2004 Oregon Institute of Technology Portland, Oregon
  Bachelor of Science, SET
 
  • Software Engineering Technology
  • Junior Project: Three person team. We used a language new to us, C#, to build a rudimentary UML diagramming application. The user adds to an object diagram, creates a robustness diagram, adds use cases, and the program creates a basic sequence diagram. Used property sheet to add details to objects and adjust size and positioning.
  • Senior Project: Solo project. A movie catalog that used regular expressions to scrape information from websites and turn the information into an XML document to be downloaded and stored in a SQL Server database.
  • Inducted into Tau Alpha Pi honor society
  • Graduated Magna Cum Laude

 

 

 12/2004 Oregon Institute of Technology Portland, Oregon
  Minor in Business

 

 

 6/2002 Portland Community College Portland, Oregon
  Associate of Applied Science
 
  • Computer Software Engineering Technology
  • President's List (GPA: 3.75+)

 

EXPERIENCE

 9/1999 – 10/2000 InFocus Corporation Wilsonville, Oregon
  Business Analyst
 
  • Developed applications in ASP with SQL that improved the ability to maintain information on the Internet site and provided a drastically better experience for the users of the site.
  • Designed and published dynamic on-line service manual that allowed service providers to quickly access current information to conduct their business.
  • Developed the evaluation plan for new CRM package.
  • Worked with customer service managers and staff to develop metrics and reporting packages to monitor and analyze the organization.
  • Developed and coded new queries in Access and SQL allowing for significant improvement indepartment efficiency.
  • Recognized for delivery of customer service Y2K plan in half the time allotted.

 

 

 2/1996 – 9/1999 InFocus Corporation Wilsonville, Oregon
  Technical Support Lead
 
  • Managed day-to-day issues and escalations of ten-person call center. Evaluated and helped implement new systems.
  • Developed Customer Service Intranet to assist organization in finding needed information.
  • Assisted in developing Internet and Intranet support application.
  • Assisted with CRM application installation for call center management.
  • Successfully implemented 24-hour support coverage program.

 

 

 11/1994 – 2/1996 InFocus Corporation Wilsonville, Oregon
  Senior Technical Support Representative
 
  • Solved customers’ problems with their presentation systems.

 

 

 12/1989 – 9/1994 Comp View Inc. Beaverton, Oregon
  Systems Engineer
 
  • Acted as technical advisor with sales reps on customer presentations to increase the number of closed sales.
  • Assisted customers with installation and training on new systems.
  • Maintained internal systems.

 

ASSOCIATIONS

 9/2004 – Present Portland Area .Net User Group Portland, Oregon
  Outreach Coordinator
 
  • Advertises meetings and events to mailing lists, newspapers, other UG's, and other appropriate media.
  • Responsible for determining and implementing effective ways to promote PADNUG and expand membership.
  • Assists Speaker Coordinator and Event Coordinator as needed.
  • Drives excitement for PADNUG in the local area.

 

 

 11/2004 – Present Portland Area .Net User Group Portland, Oregon
  Speaker Coordinator
 
  • With the help of other board members, recruits and liaises with speakers.
  • Create biographicals and abstracts for meetings.
  • Coordinate venue and supporting materials for meetings.

 

SKILLS

 Skill Name Skill Level Last Used Experience
  C# Intermediate Currently used 3 years
  SQL (Oracle and MS) Intermediate Currently used 6 years
  XML Web Services Beginner Currently used 2 years
  Technical Writing Expert Currently used 7 years
  C++ / MFC Intermediate 2 year ago 2 years
  Java / JSP Intermediate 1 year ago 2 years

 

REFERENCES

 Name Company Title Phone
  Scott Hanselman Corillian Corporation Chief Architect 503-629-4342
  Taylor Hanna Portland Community College Department Chair, CSET 503-977-4162
  Christopher Goldfarb Intel Corporation Sr. Web Applications Developer 503-696-6528
  Jeff Sherwin Sum Arts Owner 503-332-5995
  Brian Griffith   Friend 503-244-6342